We take responsibility for our products!
Our policy regarding returning or replacing products is very convenient and easy for the customers,
What does that mean?
Returning or Replacing an item that is not damaged:
- If you purchased an item and you would like to replace it for any reason, please make sure to update us as soon as you have received the parcel .
Usually all our products are customized, for example:
While placing the order you choose the plating and the quantity without any quantity restrictions on our part, also you may choose the crystal colors to suit your personal taste and we produce each item especially for you by personal request.
We would like you to consider that fact and to pick the products, plating and crystal color by knowing what is mentioned above.
We will contact you and deal with your request personally.
We deal with each subject individually, We are committed to providing the best solution that suits you.
The shipping costs for goods that are not damaged and you would like to return applies upon the customer, for the reasonable reasons.
Returning or Replacing Damaged Goods:
If you received a damaged product - please inform us through email as soon as possible, We will make all the arrangements to return the goods or replace them or we will credit your account, Depends on what you choose, we deal with each subject individually, because our products are complexed.
Thank you for your attention!